Optimizing Your Mobile Workforce for NetSuite Asset Management and Field Service Operations
GeoBusiness for Field Service enables organizations to manage the complete asset lifecycle from financials to daily operations with a single version of the truth reported in real-time GeoDashboards for managers and executives.
GeoBusiness for Field Service uses the power of location to improve coordination and operational efficiency in field workforce activities. Reduce or even replace reliance on paper. Ensure that both field and office workers use the same authoritative data to reduce errors, boost productivity, and save money.
Step 1: Plan
Leverage the power of location to understand where work needs to be done and how to effectively schedule and dispatch resources.
GeoBusiness Explorer Web App
Use GeoBusiness Explorer web app to efficiently explore your NetSuite data in a map. Investigate the status of assets and other NetSuite data. Augment analysis with additional GIS data such as land records, demographic, etc. to better determine work force activities.
Step 2: Coordinate
Quickly respond to the unexpected by understanding, in real-time, where resources are available and where they are needed. Easily assign tasks and monitor their statuses.
A Common View
GeoBusiness for Field Service provides a shared view from the field to the back office. It allows the right things to happen: the right worker, at the right place, with the right tools, to do the right job. Using mobile devices to access maps and assignments makes it easy for your field workers to stay organized, report progress, call for assistance, and remain productive.
Automated and Optimized Work Order Assignment
Create and modify work assignments based on your business rules. Automated synchronizations directly from NetSuite FAM maintenance schedules, leasing, and emergency repairs. Managers create, modify, and prioritize work assignments in real-time.
Seamlessly integrated with NetSuite
GeoBusiness for Field Service connects field workers with back office managers in real-time. Whether field workers are company employees, contractors, or a mix, GeoBusiness for Field Service allows information to feed directly into NetSuite in real-time from the field.
Step 3: Navigate
GeoBusiness for Field Service provides mobile mapping navigation and routing optimization tailored to your NetSuite data driven field operations.
Consistently meet deadlines by using the most efficient routes. Support workforce drivers with guided routing that even considers the type of vehicle being driven and road restrictions along the route. Define travel modes, route on your own roads, and search your assets.
Step 4: Capture
Boost field productivity with location-enabled mobile apps for data capture and situational awareness.
Mobile apps enable field workers to prioritize assignments, navigate to them via map and directions, collect data, complete business surveys in one workflow, on one mobile device. Work online or offline, on Android, iOS, or Windows.
Explore Your Geospatial NetSuite Data Everywhere
Take your maps with you everywhere you go with Explorer for ArcGIS, a mobile app for iOS and Android. Explorer’s markup tools make it simple for you to add notations directly onto your map. Draw shapes or lines to raise visibility. Use text notations to provide additional details. Identify places on your map that need edits or updates. Then, share your marked-up map with members of your organization.
Collect and Update Your NetSuite Mapping Data
Put mapping in the hands of your field workforce to improve the accuracy and currency of your spatial data, and to make more timely and informed decisions. From damage reports and service requests to inventory and inspection of asset data, create and edit accurate data in the field.
Replace Paper Forms
In real-time, push information collected in the field into NetSuite. Replace unreliable paper-based data collection with a trustworthy digital solution that fits the needs of diverse environments. Survey123 for ArcGIS is a simple and intuitive form-centric data gathering solution that makes creating, sharing, and analyzing surveys possible in just three easy steps.
Step 5: Monitor
Stay on top of field operations by monitoring, tracking, and reporting real-time data feeds to focus on what matters most. Empower stakeholders with easy-to-understand dashboards that support informed decision-making.
Manage and Executive Operations GeoDashboards and GeoKPIs
GeoBusiness for Field Service delivers real-time feedback to the back office for managers and executives through GeoDashboards and GeoKPIs.
See where your personnel are at any time
GeoBusiness joins NetSuite to ArcGIS with the “ArcGIS Connector for NetSuite”
GeoBusiness for Field Service can be applied to a variety of field workflows supported by your NetSuite implementation, from asset inspections to damage assessments to door to door sales. They will reduce costs, help meet regulatory compliances, and increase customer satisfaction.
To learn more about GeoBusiness for Field Service and implementing a GIS based mobile workforce management system, please contact us for more information.