What is ServiceNow?
ServiceNow is a cloud-based platform that helps businesses automate and manage their processes, including IT service requests, customer service, and project approvals. It’s a Software-as-a-Service (SaaS) that can be used by businesses of all sizes to improve efficiency and productivity, and reduce costs. ServiceNow can help businesses solve a variety of challenges, including operations management, supply chain management, and business workflow automation, which often involve location based data.
What is ArcGIS?
ArcGIS is a geographic information system (GIS) platform, created by Esri, that helps organizations and professionals manage, analyze, and share data in a geographic context. Like ServiceNow, Esri is committed to innovation in artificial intelligence (AI), digital transformation, and digital twin. Esri’s expertise is focused on location intelligence.
What is GeoBusiness?
GeoBusiness connects ServiceNow with Esri ArcGIS Advanced Mapping Technologies
GeoBusiness is a Software-as-a-Service (SaaS) offering connecting ServiceNow with ArcGIS
GeoBusiness is an Integration Platform with real-time mapping, visualization, and geo-analytics. GeoBusiness enables organizations to monitor operations, share data, and create actionable intelligence through Location Intelligence technology.
GCS is the creator of GeoBusiness
GCS is a Geospatial Information Technology Services Company. Learn more about GCS.
Industries benefit from extending ServiceNow with an Esri ArcGIS GeoBusiness Integration
Organizations can geo-enable ServiceNow by connecting with ArcGIS. Here are industry-specific system examples which highlight the advantages of a location-based data integration with ServiceNow.
Energy and Utilities
ServiceNow Energy and Utility customers benefit from a unified System of Record (SOR) data model based on Geographic Information System (GIS) data management.
Financial Services
ServiceNow Financial services customers benefit from geospatial analytics using ArcGIS for Spatial Portfolio Management. Visualize the entire book of business in a mapping dashboard.
Telecommunications, media, and technology
ServiceNow Telecommunications customers benefit from location services, planning and engineering, and Geographic Information System (GIS) data management. Conneting ServiceNow with a GIS brings powerful insights.
Logistics and Distribution
ServiceNow Logistics and Distribution customers benefit with improved fleet management, route planning and optimization, and real-time asset and fleet tracking. Location intelligence software coupled with emerging technologies, such as internet of things (IoT), artificial intelligence (AI), and machine learning (ML), allow fleet managers to monitor the network in real-time and improve efficiency.
GeoBusiness extends ServiceNow with location based capabilities
ServiceNow customers with industry GIS data models benefit from an ArcGIS integration with GeoBusiness.
ServiceNow organizations who utilize work order management to collect and maintain linear features in the field such as utilities, real estate, and insurance companies, can connect GIS System of Records (SOR) with business data.
ServiceNow customers needing to augment or geo-enable business data
Geo-enabling business data involves adding geographical information to ServiceNow data, which can help businesses make better decisions and gain a better understanding of their market, i.e. closest facilities to a customer, closest customers to fiber or other geographic data, demographics, property information, etc.
Extend ServiceNow Field Service Management (FSM) with ArcGIS Field Mapping Mobile Apps
If your organization maintains System of Record (SOR) geographic data in ArcGIS, leveraging the ArcGIS Field Mapping Apps to collect and maintain geographic data by field crews can be integrated with ServiceNow Field Service Management (FSM). Use ArcGIS Field Maps app to help workers perform geographic (GIS) data capture and editing, find assets and information, and report their real-time locations.
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