GeoBusiness for NetSuite’s Field Delivery Management

Field Delivery Management is a solution for companies who manage their own fleet of drivers and trucks.

With complete workflows for dispatchers, drivers, and customer service, Field Delivery Management is an end-to-end solution that will optimize and streamline communication across your entire organization.

Key Benefits of GeoBusiness Field Delivery Management

  • NetSuite integration for field delivery and maintenance workflows
  • A complete workflow for dispatchers, drivers, sales, fulfillment, and customer service
  • Optimized route scheduling features, including for multiple vehicles, for efficient fleet management
  • Real-time Operational GeoDashboards with dynamic KPI’s allowing dispatchers to track the progress of each delivery assignment, status, and driver
  • Custom data collection for submitting proof of delivery and return
  • Offline data collection, enabling drivers to submit proof of delivery even while disconnected from the internet

Dispatcher Workflow

From the back office, dispatchers can add new records for drivers and trucks, and assign them to optimized routes. As the drivers progress along these routes, the dispatcher can monitor the progress of each delivery via the Operational GeoDashboard.

The Operational GeoDashboard is highly interactive. As the Dispatcher zooms in on the map, the surrounding KPIs will change to reflect the data shown in the map extent.

Driver Workflow

Drivers will receive assignments in optimized order via a mobile application, which is accessible offline. They can update the status of deliveries, and submit proof of delivery artifacts such as images, signatures, and time stamps. This aspect of the workflow is highly customizable. We offer additional features such as QR Code Scanning, depending on customer requirements.

Customer Service Workflow

All of this information is readily available within NetSuite for Customer Service and Support professionals to provide updates to customers as they call in. From the Item Fulfilment record, the user can select a tab which displays the proof of delivery artifacts that the Drivers submit.

Field Delivery Management
Customer Service professionals can access delivery updates from within NetSuite.
Location Intelligence for NetSuite
Location Intelligence for NetSuite
search previous next tag category expand menu location phone mail time cart zoom edit close