Highland Roofing Company, a family-owned and operated business, is dedicated to providing quality roofing solutions for commercial and industrial customers throughout the Carolinas. No commercial roofing job is too challenging for the Highland Roofing team. By working closely with clients, Highland establishes tailored roof replacement, restoration, or maintenance programs to meet unique needs and budgets. Using quality materials backed by industry-leading manufacturers and comprehensive warranties for labor and materials—guaranteed for up to 40 years—Highland delivers exceptional value and peace of mind.
In collaboration with GCS, Highland Roofing has developed an innovative Field Service Operations (FSO) system to enhance its sales and field service management. This integrated solution demonstrates the successful integration of ArcGIS with IT systems such as Oracle NetSuite and Microsoft Power BI, supporting customer business needs and workflows while streamlining operations.
Key Features:
- Seamless IT System Integration: The solution integrates Esri ArcGIS with Oracle NetSuite and Microsoft Power BI, uniting geospatial mapping, business data, and advanced analytics into a cohesive workflow that enhances decision-making and operational efficiency.
- GeoBusiness for NetSuite Integration: Bridges the gap between NetSuite’s ERP capabilities and Esri’s geospatial tools, enabling unified data management and process automation for roofing services.
- Geospatial Mapping & Data Integration: ArcGIS tools allow detailed mapping and visualization of roofing projects, including deficiency plotting, aerial imagery, and client property details.
- Microsoft Power BI Integration: Delivers advanced data visualization and analytics with dynamic reports and dashboards, offering actionable insights for informed decision-making.
- Field Data Collection: Highland sales teams use Esri ArcGIS Field Maps and Survey123 apps to create and estimate rooftop deficiencies for large box stores, streamlining the sales process and improving estimation accuracy.
- Materials Workflow Integration: Materials are updated in Oracle NetSuite via a field service workflow using ArcGIS Survey123, ensuring accurate and timely material tracking directly from the field.
- Mobile Technician Tools: Highland technicians utilize ArcGIS mobile apps (Field Maps and Workforce) to efficiently resolve and fix rooftop deficiencies, ensuring real-time updates and streamlined workflows.
- Expanding GIS in the Field: Successfully deployed a new field asset management system leveraging the ArcGIS Mobile Worker User Type, empowering field teams to manage and update asset data directly from the field.
- Custom Dashboards: Real-time insights for Account and Service Managers, enabling efficient workload management and tracking.
- Technology Backbone: Hosted on AWS, the solution leverages serverless cloud-native architecture with AWS Lambda and PostgreSQL RDS for secure, scalable operations.
Benefits:
- Seamless integration of ArcGIS with IT systems like Oracle NetSuite and Microsoft Power BI to streamline workflows and meet customer business needs.
- Enhanced operational efficiency through automation and integration.
- Improved decision-making via data-driven insights and mapping tools.
- Dynamic business intelligence through Microsoft Power BI for superior performance monitoring and reporting.
- Streamlined workflows for faster turnaround times in roofing services.
- Accurate material tracking with Oracle NetSuite integration through ArcGIS Survey123 workflows.
- Improved field operations with mobile-friendly Esri ArcGIS solutions for both sales and technicians.
- Greater field productivity through advanced asset management capabilities using the ArcGIS Mobile Worker User Type.
For over 40 years, Highland Roofing Company has offered a wide range of roofing services, always prioritizing quality, reliability, and customer satisfaction. Learn more about how Highland Roofing can meet your roofing needs and experience their innovative field service solutions powered by GCS.
Contact GCS YourDataSmarter for more details.
Highland Roofing Company provides comprehensive commercial roofing across the Carolinas.
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