Overview: The Kiribati Public Utility Board (KPUB) partnered with GCS to transform its utility service management using the powerful GeoBusiness platform. This project expanded the existing GIS implementation, streamlining operations, optimizing field data collection, and improving customer service through a comprehensive integration of GeoBusiness.
Project Objectives: The main goals of the project were to:
- Enhance call center support for efficient service request handling.
- Integrate GeoBusiness for streamlined asset management and work order management.
- Improve field data collection and real-time reporting capabilities.
Scope of Work: The project leveragedGeoBusiness as a core component, providing advanced features and seamless integration with Esri technologies:
- Call Center Optimization:
- Implemented an Esri-based workflow integrated with GeoBusiness, utilizing ArcGIS Survey123 for efficient public service requests.
- Integrated GeoBusiness with ArcGIS Workforce for real-time task assignment and updates.
- Deployed an interactive ArcGIS Dashboard powered by GeoBusiness, offering real-time operational insights for PUB staff.
- Enhanced Work Order and Asset Management:
- Configured ArcGIS Workforce integrated with GeoBusiness to manage scheduling, track work orders, and provide status updates.
- Streamlined field data collection with ArcGIS Field Maps, synced seamlessly with the GeoBusiness platform for improved data accuracy.
- Field Data Collection and Reporting:
- Expanded in-field data capabilities using ArcGIS Survey123 for asset inspections and maintenance tracking.
- Integrated collected data into the PUB ArcGIS Online (AGOL) organization through GeoBusiness, ensuring consistent, up-to-date information across the utility’s operations.
About GCS GeoBusiness: GCS GeoBusiness is a robust, cloud-based Location Intelligence platform designed to unify geospatial data with core business systems like ERP, CRM, and financial tools. It offers real-time mapping, data visualization, and automated workflows, empowering clients to efficiently manage assets, enhance field operations, and drive informed decision-making. GeoBusiness provides a centralized platform that simplifies complex workflows, improves data accessibility, and enhances overall operational efficiency.
Project Outcomes: By implementing GeoBusiness, KPUB significantly improved its utility management capabilities. The integrated solution has streamlined service request handling, optimized field operations, and provided PUB staff with a unified view of utility data, enabling faster response times and better resource allocation.
For more information about this project and the benefits of GeoBusiness, visit our project portfolio or contact GCS today to learn how we can help transform your utility operations.
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