GCS is a ServiceNow Build Partner
GCS is a ServiceNow Build Partner, bringing decades of enterprise GIS and systems integration experience to the ServiceNow ecosystem.
Our focus is connecting ServiceNow and Esri ArcGIS so organizations can incorporate maps, location intelligence, and spatial context into ServiceNow business processes and workflows.
Through our GeoBusiness integration platform, GCS is developing solutions that connect ServiceNow with ArcGIS Online and ArcGIS Enterprise.
Connect ServiceNow with Esri ArcGIS
Organizations often manage operational records, assets, incidents, service requests, facilities, and other business information in ServiceNow while maintaining related geographic information in ArcGIS.
GCS bridges these environments.
By connecting ServiceNow and ArcGIS, organizations can associate business records with geographic features and make location an integral part of operational workflows.
Potential capabilities include:
- Connecting ServiceNow records to ArcGIS features
- Mapping ServiceNow data
- Synchronizing selected attributes between systems
- Geocoding addresses into geographic features
- Maintaining relationships through common record identifiers
- Viewing ServiceNow information in geographic context
- Supporting ArcGIS Online and ArcGIS Enterprise
- Enabling location-aware operational workflows
GeoBusiness for ServiceNow
GCS is developing GeoBusiness for ServiceNow, extending our GeoBusiness integration technology to the ServiceNow platform.
The initial solution is designed around a straightforward architecture: ServiceNow remains the system of record for business information while ArcGIS provides the geographic and spatial capabilities.
GeoBusiness provides the integration layer connecting the two environments.
ServiceNow → GeoBusiness → ArcGIS
ServiceNow
Business records, workflows, assets, incidents, service requests, and enterprise processes.
GeoBusiness
Integration, synchronization, geocoding, business rules, and spatial services.
Esri ArcGIS
Maps, geographic features, visualization, spatial analysis, and location intelligence.
This approach allows organizations to add GIS capabilities to existing ServiceNow processes without replacing either enterprise platform.
Location Intelligence for ServiceNow Workflows
Connecting ServiceNow with ArcGIS creates opportunities across many operational workflows.
Asset Management
Associate ServiceNow asset and configuration records with their physical locations and visualize assets through ArcGIS.
Incident and Service Management
Map incidents, service requests, and operational activity to identify geographic patterns and improve response.
Facilities and Infrastructure
Connect facilities, buildings, infrastructure, and other physical assets with ServiceNow records and workflows.
Field Operations
Give operational teams geographic context for work orders, service activity, inspections, and field assignments.
Spatial Analysis
Use ArcGIS capabilities to analyze ServiceNow information based on proximity, service areas, boundaries, infrastructure, demographics, and other geographic relationships.
Built by GIS and Enterprise Integration Experts
GCS has delivered enterprise GIS solutions since 2002 and specializes in connecting Esri ArcGIS with cloud and enterprise business platforms.
Our capabilities include:
- Esri ArcGIS Online and ArcGIS Enterprise
- Enterprise systems integration
- REST APIs and web services
- AWS and Azure cloud architecture
- Geocoding and spatial data management
- Enterprise application development
- Security and authentication
- Data synchronization and workflow automation
Our experience integrating GIS with enterprise platforms provides the foundation for developing practical ServiceNow solutions where geography is an important part of the business process.
ServiceNow Build Partner
As a ServiceNow Build Partner, GCS has access to ServiceNow partner development resources and environments for developing and testing applications and integrations.
GCS is currently developing GeoBusiness for ServiceNow with the goal of completing the applicable ServiceNow certification and publishing processes for distribution through the ServiceNow Store.
Put Your ServiceNow Data on the Map
Already using both ServiceNow and Esri ArcGIS?
GCS can help identify where location intelligence can improve your ServiceNow workflows and design an integration between your business and GIS environments.
Whether you need to map assets, incidents, facilities, service requests, field activity, or other operational information, GCS can help connect ServiceNow with the power of ArcGIS.
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