Field Service Management is a solution for companies who require seamless real-time workflows between NetSuite and field service operations.

Key Benefits of Field Service Management

• Field visibility.
• Workflow flexibility.
• Real-time connectivity.
• Mobile field service apps with offline capabilities, compatible with Android and iOS.
• Flexible drag-and-drop and multi-vehicle optimized routing.
• Field Service Management digital transformation. Replace unreliable paper-based data collection with a trustworthy digital solution that fits the needs of personnel in diverse environments.
• GeoBusiness FSM is built specifically and solely for NetSuite.

Back Office Workflow

From NetSuite, dispatchers or customer service representatives use a drag-and-drop scheduler or multi-vehicle optimized route method to schedule GeoBusiness Field Cases. Given a set of GeoBusiness Field Case locations, the GeoBusiness routing service will determine which stops should be visited, and in what sequence.

Managers or customer service can create, modify, and prioritize work assignments in real-time via a drag-and-drop scheduler. Routes to GeoBusiness Field Cases are automatically optimized for efficiency. However, dispatchers, managers, or customer service reps are enabled to make manual edits to the schedule if needed.

Field Mobile Workflow

When the routes are created, assignments are pushed to technicians’ mobile devices. With Android and iOS-compabible mobile applications, technicians update the status of assignments as they progress through their routes. Field technician location, assignment status, and any other NetSuite location data such as assets or customers are displayed in real-time to the back office in a map-centric GeoDashboard, and via the GeoBusiness Explorer web application.

 

Data Capture Workflow and NetSuite Connectivity

Boost field productivity with location-enabled mobile apps for data capture and situational awareness. With operational GeoDashboards, dispatchers can monitor the progress of all assignments. Technicians are empowered to submit information such as bar code scans, customer signatures, and time stamps. This information then becomes visible to the back office in real-time.

GeoBusiness FSM is built specifically for NetSuite only. With GeoBusiness, companies harness the power of location to improve coordination and operational efficiency in field workforce activities. Reduce or even replace reliance on paper. Ensure that both field and office workers use the same authoritative data to reduce errors, boost productivity, and save money.